How We Do It
Service, knowledge and experience - we have a sound reputation in our industry for the breadth and depth of our professional staff. A team of talented specialists work in each discipline. These individuals are well-trained and work with our clients to fulfill their business mandates competently and efficiently, whether in customer service, claims adjudication, or general administration. We are here to help.
Customer Service
Dedicated to serving customers quickly and efficiently, our Customer Service Associates are experienced and well trained. Our Customer Service team has the skills, aptitude and desire to interact effectively with your customers in a variety of ways, in both English and French. We understand your customers' needs and will address them with superior service.
Underwriting and claims
We offer a flexible underwriting facility with the capability, tools and authority to make decisions and issue policies on behalf of our insurers.
Our experienced Claims Assistance team provides proactive claims adjudication services. Associates provide a high level of personal service, recognizing that they often handle very important aspects of your customers' lives. Claims service is available in both English and French. We are committed to providing the very best claims management service.
Enrollment
Our processes, backed by years of experience, are aimed at facilitating the enrollment process for our clients and their customers, members, and employees. We know insurance products and our non-insured services well.
Billing and Collection
Using our systems and the business knowledge of our solid and experienced team of accounting personnel, we administer and support billing and collection for all our services and products.
We can help our clients with billing and collection through Electronic Funds Transfer (EFT), by pre-authorized chequing (PAC) from bank accounts, by credit cards or direct billing. We always do so accurately and securely.
Sales and Marketing
Our Business Development team encompasses decades of experience in product development and pricing, marketing, sales, relationship building and account management. This expertise is recognized in the industry and translates into strong and consistent client satisfaction and solid partnerships that stand the test of time and competition. Our team is looking for long term relationships where everyone comes out winning.
Outsourcing
There is a growing interest by insurance carriers and risk managers in business process outsourcing. One area of focus is the outsourcing of claims administration both to save time and reduce costs so resources can better be devoted to core lines of business. This is where we come in. We take a comprehensive, well-structured, and expertly managed approach to every outsourced process we handle for claims. Our professionals communicate clearly with all parties involved and continuously monitor, manage and report all of the issues that affect the claims cost of a program.
Similarily, we take a cost effective approach to all other insurance functions which might be outsourced by insurers or clients, including enrollment, customer service and billing and collections. We are committed to providing competitively priced insurance products coupled with outstanding levels of service.
Through our experience with different industries and in all aspects of business outsourcing, we have developed an exemplary set of best practices for the day-to-day conduct of our business. These guide not only how we work with our clients, but also with their customers and all others involved. The result is cohesive, consistent service delivery from the first step in a process through ongoing management of a program.